Last updated: October 3, 2025

At Gaylord Hardwood Flooring, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when visiting our website or purchasing our products.

Information We Collect

• Personal Information: Name, email, phone number, billing/shipping address, payment details.
  
• Order Information: Purchase history, preferences, and communications with us.
  
• Website Usage Information: IP address, browser type, cookies, and pages visited.
  

How We Use Your Information

We may use your information to:

• Process and fulfill your orders
  
• Communicate order updates, promotions, or company news
  
• Improve our website, services, and product offerings
  
• Respond to your inquiries and provide customer support
  
• Comply with legal or regulatory requirements
  

Sharing Your Information

We do not sell or rent personal information. We may share information with:

• Service providers who help us operate (payment processors, shipping carriers, IT support)
  
• Legal authorities if required to comply with the law
  
• Marketing platforms (if you opt in to receive promotions/newsletters)
  

Cookies & Tracking

We use cookies to improve your browsing experience, analyze traffic, and personalize content. You can disable cookies through your browser settings.

Your Rights

You may request access, correction, or deletion of your personal data at any time by contacting us at [insert email/phone].

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Gaylord Hardwood Flooring

228 Victoria St. N, Tweed, Ontario, K0K 3J0, Canada
Phone: 1-877-333-0433
Email: [insert email]

Terms & Conditions

Last updated: October 3, 2025

Welcome to the Gaylord Hardwood Flooring website. By accessing or using our website and services, you agree to the following Terms & Conditions.

1. Use of Website

You may use our website for lawful purposes only. Unauthorized use, including attempting to disrupt the site or misrepresent information, is prohibited.

2. Product Information

We make every effort to ensure product details, images, and pricing are accurate. However, we cannot guarantee that all information is error-free. Product availability and pricing are subject to change without notice.

3. Orders & Payment

All orders are subject to acceptance. Payment must be completed before orders are processed and shipped. We reserve the right to cancel or refuse any order at our discretion.

4. Shipping & Delivery

Delivery timelines are estimates and may vary due to factors beyond our control. Customers are responsible for providing accurate delivery information.

5. Returns & Warranties

Our flooring is backed by our Lifetime Structural Warranty and 40-Year Finish Warranty. Full warranty details and registration are available on our website. Return requests must comply with our Return Policy.

6. Limitation of Liability

Gaylord Hardwood Flooring is not liable for indirect, incidental, or consequential damages resulting from the use of our products or website.

7. Intellectual Property

All content on this website — including text, images, logos, and designs — is the property of Gaylord Hardwood Flooring and may not be used without permission.

8. Governing Law

These Terms & Conditions are governed by the laws of Ontario, Canada.

Contact Us

For any questions, please reach out to us at:

Gaylord Hardwood Flooring

228 Victoria St. N, Tweed, Ontario, K0K 3J0, Canada
Phone: 1-877-333-0433
Email: info@gaylordhardwoodflooring.com